CASE STUDY
Case Study: Using Micro‑Breaks as an Effective RTW Accommodation
Aria is a customer service representative who developed a shoulder and upper‑back strain from prolonged computer use and static posture. Her doctor recommended modified duties and micro‑breaks every 30 minutes to prevent aggravation and support recovery.
Maria remained at work but struggled with stiffness and pain by midday. Without intervention, she was at risk of going off on a lost‑time claim.
Accommodation Plan
The RTW Coordinator added the following to her modified duties plan:
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Micro‑breaks of 30–45 seconds every 30 minutes
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Permission to stand, stretch, or walk a few steps
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Ergonomic adjustments to her workstation
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Weekly check‑ins with her supervisor
The micro‑breaks were explained to her team so expectations were clear and supportive.
[CHALLENGE & SOLUTION]
What Micro‑Breaks Looked Like in Practice
Throughout the day, Maria stood up briefly to stretch her shoulders, rolled her wrists, relaxed her upper back, and walked 5–10 steps near her workstation to reset her posture before resuming typing. These pauses were shorter than typical rest breaks and did not interrupt workflow, keeping her productive and accessible.
Outcomes After 4 Weeks
Employee Benefits
- Pain decreased significantly
- Less stiffness and fatigue
- Improved comfort and confidence
- Faster recovery without needing time off
Employer Benefits
- No lost‑time claim
- Consistent productivity
- Positive team morale
- Demonstrated good‑faith accommodation
RTW Program Benefits
- Reinforced a culture of wellness
- Showed how small adjustments prevent bigger injuries
- Strengthened trust between employee and supervisor
Results & Impact
Employee Wellbeing & Retention: Sustained long-term employment of a valued team member through effective clinical intervention and accommodation.
Operational Continuity: Automatic wrapping machine implementation maintained department output while eliminating high-risk repetitive manual tasks.
Union & Cost Control: Collaborative workspace adjustments avoided legal disputes and dismissal costs, demonstrating full COIDA compliance.
Sustainable Outcome: Successful transition to a permanent part-time role as a meat wrapper, providing long-term job security and physical safety.